1. What are the check-in and check-out times?

Check-in is from 14:00, and check-out is by 12:00. The front desk operates 24/7.

2. Does the hotel have a swimming pool?

Yes, Kerry Hotel features a heated indoor swimming pool and a separate children’s pool.

3. Is breakfast included in the room rate?

Breakfast is not included in standard room rates. It’s available as a buffet for CNY 208 per adult (children 11 & under: CNY 104).

4. What are the breakfast hours?

Breakfast is served daily from 06:30 to 10:30.

5. Are pets allowed?

No, pets are not permitted at Kerry Hotel, Beijing.

6. Does the hotel offer airport transfer services?

Yes, priority airport pick-up and drop-off services are available for an additional charge. Pre-booking is recommended.

7. How far is the hotel from Beijing Capital International Airport?

Approximately 24.6 km (about 38 minutes by car).

8. What is the nearest subway station?

Jintaixizhao Station is just 490 meters away (approx. 6–8 min walk). Guomao Station is 680m away.

9. Does the hotel have parking?

Yes, public off-site parking is available for CNY 10/hour. Reservations are not possible.

10. Are there family-friendly amenities?

Absolutely! Features include Jiabao-themed rooms (Panda & Boy), a children’s playground, kids’ bathrobes/slippers, and a dedicated children’s pool.

11. Can I book a room with a city or garden view?

Yes, most rooms offer either city or garden views — specify your preference when booking.

12. What dining options are available on-site?

Five venues:

• Horizon Chinese Restaurant (Cantonese, Sichuan, Beijing)
• Kerry’s Kitchen (all-day international buffet)
• Kerry’s Pantry (casual bites & coffee)
• Centro Bar (award-winning cocktails + live jazz)
• Jiaxiang Restaurant (local specialties)

13. Is Wi-Fi free?

Yes, free high-speed Wi-Fi is available in all rooms and public areas.

14. Does the hotel have a gym or fitness center?

Yes, a state-of-the-art gym with cardio, weights, yoga, and personal trainers. Also features tennis, basketball, squash, and table tennis courts.

15. Are there business facilities?

Yes — over 6,000 sqm of MICE space, including 10 function rooms, a pillarless Grand Ballroom, Kowloon Ballroom, and Rooftop Garden. Club Floor guests get complimentary meeting room access.

16. What is the Club Floor?

The Club Floor offers exclusive perks: private check-in/out, late checkout, Executive Lounge access (breakfast, afternoon tea, evening cocktails), and 2-hour meeting room use.

17. Is there a concierge or tour booking service?

Yes, the 24-hour concierge assists with restaurant reservations, taxi bookings, and tour/ticket arrangements.

18. What languages do staff speak?

Staff speak English and Mandarin. Translation tools are also available at the front desk.

19. What is the deposit policy?

A deposit of CNY 500 per night is required upon check-in. It’s refundable within 7 days after departure via original payment method.

20. Can I request an extra bed or crib?

Extra beds and cribs are available based on room type. Policies vary — check specific room details or contact the hotel directly for availability and fees.